Q: You should
troubleshoot before opening all parts.
Ans:True
Q2:You should
troubleshoot whenthe dispatch says”replace all parts”.
Ans:False.
Q3:You should
troubleshoot after parts replacement to verify the system is operational.
Ans:True.
Q4:You should troubleshoot
when the part replaced did not solve the customer’s problem.
Ans:True.
Q5:Many isses can
be addressd by:
Ans:Downloading
and installing the latest version of BIOS.
Q6:A part is
considered “used”or”consumed”if-
Ans:There are pen
or ink marks on the part or the part’s label.
If the antistatic seal is broken.
If you appl any label that says”defective”,”consumed”,”used”.
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